Refund & Returns Policy

Last updated: 11 Nov, 2025

Thank you for shopping with us. We want you to love your furniture purchase. If you are not fully satisfied, this Refunds & Returns Policy explains how returns, refunds, and exchanges work.

By placing an order on our website, you agree to the terms below.

1. Eligibility for Returns

To be eligible for a return, items must:

Be in their original condition, unused, and undamaged
Include all original packaging, accessories, and hardware
Be returned within 30 days of delivery

Items not eligible for returns:

Final sale or clearance items
Customized, made-to-order, or personalized products
Items that have been assembled, altered, or used
Items damaged through misuse, negligence, or improper handling

2. Return Process

To start a return:

Contact us at [email protected] with your order number and reason for return.
Our support team will confirm eligibility and provide return instructions.
Products must be shipped back in approved packaging to prevent damage.

Please do not send returns without receiving authorization.

3. Return Shipping Costs

Unless the return is due to:

Wrong item delivered
Defective or damaged item
An error on our part

…the customer is responsible for:

Return shipping costs
Any applicable restocking fees
Ensuring the package is properly protected during transit

We recommend using a trackable and insured shipping method.

4. Damaged or Defective Items

If your item arrives damaged or defective:

Notify us within 72 hours of delivery
Provide photos/videos of the issue and the packaging
We will arrange a replacement, repair, or refund at no additional cost

Failure to report damage within the timeframe may affect eligibility.

5. Refunds

After we receive and inspect your returned item, we will notify you of approval or rejection.

If approved:

Refunds will be issued to your original payment method
Processing typically takes 5–10 business days depending on your bank

Refunds will not be issued for:

Shipping fees
Assembly services (if any)
Items returned damaged due to improper packaging
Unauthorized returns

6. Exchanges

We offer exchanges for eligible items, subject to product availability.
If the item you want is out of stock, we will process a refund instead.

7. Order Cancellations

You may request cancellation before your order ships.

Once the order has shipped:

It cannot be canceled
You may return it following the standard return process

Custom or made-to-order items cannot be canceled once production has started.

8. Furniture Packaging Requirements

Because furniture is heavy and fragile, returns must meet these packaging requirements:

Use original packaging whenever possible
If original packaging is unavailable, equivalent heavy-duty packaging is required
Items damaged due to poor packaging may be rejected or refunded at a reduced amount

9. Non-Delivery & Returned-to-Sender Packages

If a package is returned due to:

Incorrect or incomplete address
Failed delivery attempts
Refusal to accept the package

You may request reshipment (additional shipping fees apply) or a refund minus original shipping costs and restocking fees.

10. Contact Us

For return or refund inquiries, contact us at:

Email: [email protected]
Business Address: 2751 Tapo Canyon Rd, Simi Valley, CA 93063