Canceling or Changing Your Order

Last updated: 11 Nov, 2025

We understand that plans can change. This page explains how to cancel or modify your order. Please read the information below carefully, as our ability to make changes depends on your order status.

1. Canceling Your Order

a. Before Your Order Ships

If your order has not yet shipped, you may request a cancellation by contacting us as soon as possible at: [email protected]

Orders can only be canceled before they enter processing or shipping.
Once your cancellation is approved, we will process a full refund to your original payment method.

b. After Your Order Has Shipped

Once your order has shipped:

It cannot be canceled
You may return the item following our Refunds & Returns Policy
Shipping fees are non-refundable
Return shipping costs may apply

2. Changing Your Order

You may request changes such as:

Updating your shipping address
Changing product color, size, or variant
Adding or removing items
Updating contact information

a. Before Your Order Ships

Most changes can be made before your order is processed or shipped.
Please contact us immediately for the best chance of success.

b. After Your Order Has Shipped

Once an order has shipped:

Address changes cannot be guaranteed
Carrier rerouting fees may apply
Product modifications are not possible
You may need to wait for delivery and then process a return or exchange

3. Custom or Made-to-Order Items

For customization items (color, fabric, size, or special orders):

Cancellations are only possible within 24 hours of placing the order
After production begins, the item cannot be canceled or changed
These items are not eligible for return unless defective

4. Pre-Orders & Back-Orders

For pre-order or back-order items:

You may cancel at any time before the item ships
Once shipped, the standard return process applies

5. Failed Delivery or Refused Packages

If an order is:

Refused at delivery
Unable to be delivered due to incorrect address
Returned to sender

You may choose to:

Pay for reshipment
Receive a refund (minus original shipping fees + any return shipping or carrier charges)

6. How to Request a Cancellation or Change

Please contact us with:

Your order number
Your full name
The email used during checkout
Details of the change or cancellation requested

Email: [email protected]

We will do our best to accommodate your request, but changes are not guaranteed once processing has begun.

7. Contact Information

For any order-related changes, cancellations, or urgent assistance, reach us at:

Email: [email protected]
Business Address: 2751 Tapo Canyon Rd, Simi Valley, CA 93063